In the event that any employee, member, volunteer, visitor or visiting team feels that he, she or they have suffered discrimination or harassment in any way or that the policies, rules or code of conduct have been broken they should follow the procedures below.

1)
The complainant should report the matter in writing to the Welfare Officer or another member of the management committee. The report should include:
a) Details of what occurred;
b) Details of when and where the occurrence took place;
c) Any witness details and copies of any witness statements;
d) Names of any others who have been treated in a similar way (provided that those people consent to their names being disclosed);
e) Details of any former complaints made about the incident, including the date and to whom such complaint was made;
f) An indication as to the desired outcome.

2) Any Member or Non-member accused of discriminatory behaviour will be requested by the Management Committee or representatives of the management committee provide a written response the complaint.

Response Following a Complaint

The Committee will review all details of a complaint and may decide (at its sole discretion) after reviewing the complaint and supporting evidence to uphold or dismiss the complaint without holding a hearing.

The committee may (at its sole discretion) hold a hearing (whether or not such a hearing is requested by either party) at which both parties will be entitled to attend and present their case.

The committee will have the power to impose any one or more of the following sanctions on any person found to be in breach of any policy, (including the Equality Policy):

a) Warn as to future conduct;
b) Suspend from membership;
c) Remove from membership;
d) Exclude a non-member from the facility, either temporarily or permanently; and
e) Turn down a non-member’s current and/or future membership applications.

The Committee will provide both parties with written reasons for its decision to uphold or dismiss the Complaint within one calendar month of such decision being made.

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